Privacy Policy

Effective Date: September 1, 2026

1. Introduction

WPIRS, Inc. ("WPIRS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at wpirs.com, purchase or use our software products—including WholePerson® Premiere 5, WholePerson® Premiere 4, and FCE Report Writer—or engage our Impairment Solutions review service (collectively, the "Services").

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please do not use our Services.

2. Information We Collect

We may collect the following categories of information in connection with our Services:

Personal Information You Provide. When you create an account, purchase software, request a product demonstration, contact our support team, or use our Impairment Solutions review service, we may collect:

• Full name
• Professional title and credentials
• Business or practice name
• Mailing address
• Email address
• Phone and fax numbers
• Payment and billing information (processed securely through our third-party payment processor)
• Software license and registration details

Usage Data. When you interact with our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring website or source
• Date and time of access

Cookies and Similar Technologies. Our website uses cookies—small text files placed on your device—to enhance your browsing experience, remember your preferences, and analyze site traffic. You may adjust your browser settings to refuse cookies, although doing so may limit certain functionality of the website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill software purchases, license activations, and subscription renewals
• To deliver our Impairment Solutions review service
• To provide technical support and respond to customer inquiries
• To send transactional communications such as order confirmations, license keys, and software update notifications
• To improve and optimize our website, software products, and services
• To detect, prevent, and address technical issues, fraud, or unauthorized activity
• To comply with applicable legal obligations

We do not use your information to send unsolicited marketing communications unless you have expressly opted in to receive them. You may opt out of marketing emails at any time by following the unsubscribe instructions included in each message or by contacting us directly.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information only in the following limited circumstances:

• Payment Processors. We share payment-related information with trusted third-party payment processors solely to complete your transactions. These processors are contractually obligated to protect your data and use it only for the purpose of processing payments on our behalf.
• Legal Compliance. We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers. In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
• Service Providers. We may engage trusted third-party vendors who perform services on our behalf, such as website hosting, email delivery, or analytics. These providers are given access only to the information necessary to perform their functions and are contractually required to maintain the confidentiality and security of your data.

5. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encrypted data transmission (SSL/TLS), secure server infrastructure, access controls, and regular security assessments.

However, no method of electronic transmission or storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy applicable legal, accounting, or reporting requirements. Specifically:

• Account and purchase records are retained for the duration of your customer relationship and for a reasonable period thereafter to support license verification, product upgrades, and regulatory compliance.
• Transaction and billing records are retained as required by applicable tax and financial regulations.
• Usage data and analytics are retained in aggregated or anonymized form and may be kept indefinitely for statistical and product improvement purposes.

When personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete personal information
• Request deletion of your personal information, subject to certain legal exceptions
• Object to or restrict certain processing of your personal information
• Withdraw consent where processing is based on your consent

To exercise any of these rights, please submit a written request to privacy@wpirs.com. We will respond to verifiable requests within a reasonable timeframe and in accordance with applicable law. We may ask you to verify your identity before fulfilling your request.

8. Children's Privacy

Our Services are designed for licensed healthcare professionals, physicians, and evaluators. They are not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete that information. If you believe a child has provided us with personal information, please contact us at privacy@wpirs.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, provide additional notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of those changes.

10. Governing Law

This Privacy Policy and any disputes arising out of or related to it shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

WPIRS, Inc.
Email: privacy@wpirs.com
General Support: support@wpirs.com
Phone: 800-639-1244
Fax: 781-639-4340